Refund and Returns Policy

Returns Policy

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• A 15% restocking fee will apply.
• If you change your mind (not due to a product fault), returns will only be accepted under these conditions, and you are responsible for return shipping costs.

Non-returnable items

• Gift cards
• Downloadable software products
• Some health and personal care items

Return process

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial refunds (if applicable)

Partial refunds may be granted for:

• Items not in original condition, damaged, or missing parts not due to our error
• Items returned more than 30 days after delivery

Refunds (if applicable)

Once we receive and inspect your return, we will email you to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be applied to your credit card or original payment method within a certain number of days.

Late or missing refunds

• Check your bank account again
• Contact your credit card company (it may take time before your refund is officially posted)
• Contact your bank (processing times can vary)

If you’ve done all of this and still haven’t received your refund, please contact us at:
📧 support@Hampton Mower Centre.com.au

Sale items

Only regular-priced items may be refunded; sale items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged.
For exchanges, email us at support@Hampton Mower Centre.com.au and send your item to:
📦 81 Ludstone Street, HAMPTON VIC 3188, Australia

Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will go to the gift giver.